QualityPolicy
quality policy
Quality Policy At American precoat
Quality Performance is a commitment to excellence by each American Precoat employee. It is achieved by teamwork and a process of continuous improvement.
We are dedicated to being the leader in providing quality products and services that meet or exceed the expectations of our customers.
AMERICAN PRECOAT Quality Management System
Purpose
Assuring quality is a multi-functional effort covering many aspects of operations. It is a continuous process involving
- The identification and documentation of customer needs.
- The development, manufacture and delivery of products and services to meet those needs consistently
- Feedback from the customer to assess the company’s product performance
- Action on the Customer’s feedback to improve the group’s performance
AMERICAN PRECOAT Quality Management System ensures that customers receive quality, reliability and integrity in the products and services American Precoat provides them. Team American Precoat strives to ensure that customers’ needs and requirements are met. The system calls for strict adherence to specifications, as well as regulatory and quality requirements.
Product quality is maintained through systems of standardization and process control. Service quality covers all aspects of customer transactions and is ensured by the function that is providing the service. Both product and service quality characteristics are agreed upon by American Precoat and the customer.
The Quality management system is not a stand-alone system. It is integrated with the group’s policies, requirements, work practices and the high standards of Environment, Health & Safety, Manufacturing, Human Resources and Quality.
American Precoat has established quality measurement systems to measure its progress in continuous quality improvement. We monitor progress in each business segment through external and internal customer surveys, auditing and organizational self-assessments, customer complaint and resolution systems, and statistical tools.
All American Precoat employees play important roles in quality. To promote an environment where involvement, continuous improvement, and teamwork flourish, employees are encouraged to
Product quality is maintained through systems of standardization and process control. Service quality covers all aspects of customer transactions and is ensured by the function that is providing the service. Both product and service quality characteristics are agreed upon by American Precoat and the customer.
The Quality management system is not a stand-alone system. It is integrated with the group’s policies, requirements, work practices and the high standards of Environment, Health & Safety, Manufacturing, Human Resources and Quality.
American Precoat has established quality measurement systems to measure its progress in continuous quality improvement. We monitor progress in each business segment through external and internal customer surveys, auditing and organizational self-assessments, customer complaint and resolution systems, and statistical tools.
All American Precoat employees play important roles in quality. To promote an environment where involvement, continuous improvement, and teamwork flourish, employees are encouraged to
- Actively solicit ideas on problems and solutions. from all people in the workgroup.
- Remove barriers as identified by employees.
- Empower people to make decisions and implement solutions.
- Push decision making down to the lowest possible level.
- Collaborate with the entire work group to develop a mission.
Customer Focus
American Precoat views its product and service quality as being defined by its customers. We work closely with our customers to understand their businesses and their expectations. This close working relationship helps us to better meet our customers’ expectations today and to anticipate and meet their future needs.
OUR VALUABLE "Brand Association"
